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Privacy Policy

Velara Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.velarasolutions.com
or interact with our services.

1. Information We Collect

We may collect and process the following types of information:
 

  • Personal details: name and email address (when submitted through our website contact form and JotForm when you request our free PDF download).

  • Communication information: details you include when you contact us by email, phone, or via forms.

  • Technical information: IP address, browser type, device, and usage data (automatically collected via Wix cookies and analytics).


2. How We Collect Your Information
 

  • Website hosting (Wix): Our site is hosted on Wix, which may collect cookies and usage data to ensure functionality and performance.

  • Forms (JotForm): When you complete our enquiry form, your name and email address are securely processed and stored by JotForm.

  • Direct contact: If you contact us by email or phone or submit our contact form on the website, we will collect the information you provide.


3. How We Use Your Information

We use your personal data to:
 

  • Respond to your enquiry or request.

  • Provide information about our services.

  • Send you resources or updates you have requested.

  • Improve the performance and functionality of our website.

  • Comply with legal and regulatory obligations.

 

We do not sell or share your personal data with third parties for marketing purposes.


4. Legal Basis for Processing

We process your personal data under the following lawful bases:
 

  • Consent – when you submit your details through our form or opt to receive communications.

  • Legitimate interests – to respond to enquiries and operate our business.

  • Legal obligation – when required to retain records or comply with regulations.


5. Data Storage & Security

Data submitted through our forms is securely processed and stored by JotForm (a third-party service provider).
Wix may collect anonymous usage and technical information through cookies.


We take appropriate technical and organisational measures to keep your personal data secure and restrict access only to authorised personnel.

6. Cookies

Our website (hosted on Wix) uses cookies and analytics to:
 

  • Provide a smooth browsing experience.

  • Analyse how visitors use the site.

  • Improve f​unctionality.


You can manage or disable cookies in your browser settings.

7. Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

8. Your Rights

Under UK GDPR, you have the right to:
 

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (where legally possible).

  • Withdraw your consent to receiving communications.


To exercise these rights, please contact us (details below).

9. Third-Party Services

We use the following third-party services:

Wix – website hosting, analytics, and functionality. See Wix’s Privacy Policy: https://www.wix.com/about/privacy

JotForm – form processing and data storage. See JotForm’s Privacy Policy: https://www.jotform.com/privacy

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Velara Solutions Ltd
Email: info@velarasolutions.com
Phone: +44 (0)7734 105371

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